Create a store you would like to establish and include the following:
- Name of store
- Location (city, state, country)
- Product/products sold
- Number of employees
Research company policies of a business or businesses that are similar to the one you just established (you will find many of these on the Internet).
Create a 700- to 1050- word customer service policy or your store based on your research. Include the following information in your store policy:
- Components of a good customer service environment
- Customer service expectations of sales associates
- How to deal with difficult customers
- How to deal with returns and exchanges
- Additional information discovered in your research you feel is important to review.
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